FAQ
Contact Us For inquiries, please email us at SimplySaintDesignz@gmail.com. Our dedicated customer service team is ready to assist you with any questions or concerns you might have.
Shipping Information
- Global Delivery: Yes, we offer worldwide shipping.
- Origin: All orders are shipped internationally.
- Modifications and Cancellations: You can change or cancel your order within 12 hours. Requests beyond this period cannot be fulfilled. Full refunds are available for returns upon item receipt.
Payment Options We accept major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
Order Processing Orders are processed within 1-3 business days and shipped the next day. Please note that we process orders from Monday to Friday, excluding weekends.
Shipping Duration High demand may extend delivery times to 2-4 weeks.
Non-Receipt of Order If your order has not arrived within 30 days post-shipping, you are entitled to a full refund.
Customs and Taxes Displayed prices are in US Dollars and do not include taxes. Import taxes, duties, and customs fees might be charged upon delivery and are the recipient's responsibility.
Issues with Received Items If you receive defective, incorrect, or damaged items, please contact us immediately with your order number and photos of the issue. We are committed to resolving issues swiftly.
Refund Process Refunds are issued to the original payment method. Credit card refunds may take 7-10 business days to appear on your account. For more details on credit posting, please contact your bank.